Hi, how can we help?

Yes, SimplyCodes is completely free for you to use. We are dedicated to helping you save money without any hidden costs.

How it works:

Our service is supported by affiliate partnerships with over 60,000 retailers. When we help you find a working code and you make a purchase, the store awards us a small commission. It's a win-win that allows us to keep building the best savings community for you. Unlike other savings tools, we still provide savings for stores, regardless of whether we receive a commission or not. We also do not sort or prioritize codes based on commission at all.

No, you are not required to create an account to find and use promo codes on the SimplyCodes website and browser extension. However, creating a free account is necessary to unlock the platform's full power.

What you can do with a free account:

1. Earn Rewards: An account is required to earn "tokens" on your purchases and cash them out via PayPal.
2. Join the Community: You'll need an account to contribute codes, test deals, and share savings tips with other shoppers.
3. Track Your Impact: See your personal Savings Impact Score and watch your contributor level grow.

You can sign up in seconds using a Google account, Apple ID, or your email address.

You can create an account here, or when you first install the browser extension or mobile app. Once your account is active, you can edit your public profile information at any time.

To edit your profile:

1. Log in to your SimplyCodes account on the website or mobile app.
2. Navigate to the Settings section of your account.
3. From there, you can update your public username and profile image.

Why have a profile?

Your profile is how you're recognized within the SimplyCodes community! It displays your contributor level, badges, and Savings Impact Score, showcasing the value you bring to other shoppers.

The best and most efficient way to reach us for any issue, suggestion, or feedback is by using our official contact form.

How to contact us:

1. Please navigate to simplycodes.com/help#feedback-section in your browser.
2. Fill out the form with as much detail as you can. This will create a ticket in our system and ensure your request is routed to the right person on our team.

Why use the form?

Using this official channel is the fastest way to get help. It guarantees that your issue is properly tracked and that our team has the information needed to investigate and resolve it quickly.

A code might not work if your order doesn't meet the specific terms and conditions set by the retailer, such as a minimum spending amount or item exclusions. Our community verifies that a code is active, but its success can depend on what's in your cart.

What to check first:

1. Review Code Restrictions: Look for any rules listed with the code, such as "For new customers only" or "Does not apply to sale items."
2. Try Our "Top Pick": Our savings intelligence system always recommends the single best code with the highest chance of success for your specific cart—make sure you've tried that one first.
3. Check the Health Score: Every code has a live success score based on thousands of daily community tests, paired with a natural expiration calculation. A lower score means it may only work in specific situations, or it's reaching the end of a typical promotion lifespan (ex. a weekend-only sale is ending soon).

If a code doesn't work, please give it a "thumbs down" using the voting buttons in the extension. This is the most helpful action you can take for the community.

How to report a non-working code:

1. In the SimplyCodes browser extension, find the code that failed.
2. Click the "thumbs down" icon next to it.

Why this helps:

Your vote immediately signals to our system that the code may be invalid. Downvoted codes are automatically removed from the active list and re-tested by our community before being shown again, ensuring our data stays accurate for everyone.

While you can't add stores directly, you can easily suggest a new store for our team to review by using our official feedback form.

To request a new store:

1. Go to simplycodes.com/help#feedback-section.
2. Select the option for "Give product feedback" and then choose "Store coverage".
3. Please provide the store's full name and website URL so our team can look into adding it.

Our team reviews all suggestions as we work to expand our coverage of over 400,000 stores.

Tokens are the rewards you earn for shopping with SimplyCodes and contributing to our community. Each token has a real cash value: 100 tokens are equal to $1.00 USD.

You can earn tokens by making qualifying purchases with the extension or app, referring friends, and receiving Helpfulness Grants for your contributions.

You can cash out your tokens to a verified U.S. PayPal account once you've earned at least 1,000 tokens ($10 value).

To cash out to PayPal:

1. Navigate to your token redemption page and connect your verified U.S. PayPal account.
2. Once you have a balance of at least 1,000 tokens, you will see the option to cash out.
3. Please note that all withdrawals are manually reviewed for security and may take up to 3 business days to be approved and appear in your PayPal account. A small transaction fee of $0.25 is applied by PayPal to each withdrawal.

There are two common reasons you might not be able to cash out: not meeting the minimum balance, or not having a verified U.S. account connected.

What to check:

1. Your Balance: You must have a minimum of 1,000 tokens (a $10 value) to be eligible for a cash withdrawal.
2. Account Verification: Cash outs are currently available only to U.S. users who have verified their identity with a U.S. PayPal account or through Plaid. Please ensure your account is properly connected in your Settings.

These requirements help us comply with financial regulations and ensure a secure withdrawal process.

If you believe you're missing tokens from a qualifying purchase, you can easily file a report with our team to investigate.

To report missing tokens:

1. Navigate to our missing tokens form.
2. Fill out the form, making sure to attach a screenshot of your purchase receipt. This is just for proof of purchase, and personal information is all protected.
3. Our team will review your submission and manually credit any missing tokens to your account if the purchase qualifies.

Why tokens might be missing:

The most common reason is that the website you're shopping on has adjusted their checkout flow and our system needs to update to detect it. Other common reasons include that you didn't activate rewards by clicking on a code before checkout, or that a purchase was made from the same merchant less than one hour prior to the new one. Your receipt helps us quickly verify and resolve these cases.

Our stance on privacy is built on a simple, foundational promise: we never sell your personal data. We are committed to protecting your privacy and being transparent about how our service works.

You can read our full, detailed privacy policy at any time to understand our commitment to you.

Our philosophy: We believe building the world's most trusted savings community starts with respecting our users. Our privacy-first design is a core ethical stance, not just a feature.

No. We never sell your personal shopping data to any third parties.

Our business model is different: We earn a commission from stores when we help you find a deal, not by monetizing your personal information. Your trust is our most important asset.

We use industry-standard security practices, including end-to-end encryption, to protect your account. For payment information, we rely on trusted, best-in-class partners to ensure your data is secure.

When you cash out your rewards, we use services like PayPal and Plaid to handle the financial verification and transaction process. We do not store your sensitive financial details, like bank account or credit card numbers, on our servers. This means your information is protected by their enterprise-grade security.