1-800-GOT-JUNK? FAQs

Question 1

Why does my 1-800-GOT-JUNK promo code say “invalid” or “not recognized” at checkout, even though I copied it directly from a trusted source?

Accepted Answer

This message usually means the code is expired, region-restricted, single-use, or not applicable to your booking. Even codes from trusted sources can show as “invalid” if they don’t match current 1-800-GOT-JUNK policies or if they’ve already been redeemed.

Common scenarios include:
- The code has expired or reached its usage limit.
- The code is only valid in certain regions or for specific services (e.g., Canada vs. US, or residential vs. commercial).
- You may have entered the code with extra spaces or incorrect characters—these fields are case-sensitive and must match exactly.
- Some codes require you to book online, not by phone, or vice versa.

Step-by-step solution:
1. Double-check the code for typos or extra spaces.
2. Confirm the code’s expiration date and regional restrictions.
3. Make sure you’re booking the correct service type and meeting any minimum spend requirements.
4. Try a different, currently listed code if the first one fails.

Pro tip: Always check the fine print for expiration and usage limits before booking.

Question 2

What are the most common reasons a 1-800-GOT-JUNK promo code won’t apply, and how can I fix it before completing my booking?

Accepted Answer

The most common reasons are code expiration, minimum order requirements, regional restrictions, and service exclusions. Codes may also be single-use or limited to certain payment methods.

Typical issues include:
- The code has expired or is not yet active.
- Your booking doesn’t meet the minimum spend or is for a service/location not covered by the code.
- The code is for new customers only, or for specific payment types (e.g., credit card only).
- You’re trying to stack codes, which 1-800-GOT-JUNK does not allow.

How to fix it:
1. Review the code’s terms for expiration, location, and service restrictions.
2. Ensure your order meets any minimum requirements.
3. Try entering the code in all caps or without spaces, as the system is case-sensitive.
4. If the code still won’t apply, look for alternative codes or contact customer service.

Pro tip: Before booking, always check the code’s details and test it at checkout—if it fails, try another current code.

Question 3

Can I use more than one promo code or combine discounts on a single 1-800-GOT-JUNK order, and how do I choose the best code for my situation?

Accepted Answer

No, 1-800-GOT-JUNK only allows one promo code per order, and discounts cannot be combined. The checkout system will only accept a single code, and entering a new one will override the previous discount.

To choose the best code:
- Compare available codes for the highest dollar or percentage savings based on your order total.
- Check for codes with additional perks, like Aeroplan miles or special partner offers.
- Make sure the code is valid for your location and service type.

Pro tip: Calculate your estimated total with each code before finalizing your booking to ensure you’re getting the maximum savings.

Question 4

Are there any restrictions on using 1-800-GOT-JUNK promo codes for certain services, locations, or minimum order amounts that I should know about before booking?

Accepted Answer

Yes, most 1-800-GOT-JUNK promo codes have restrictions based on service type, location, and minimum order value. Some codes are only valid in specific regions (e.g., US or Canada), for certain services (like residential junk removal), or require a minimum spend to activate the discount.

Key restrictions include:
- Regional limitations: Some codes only work in the US or Canada, not both.
- Service exclusions: Codes may not apply to commercial jobs, specialty removals, or add-on services.
- Minimum order amounts: Many codes require you to spend a certain amount before the discount applies.
- Payment method: Some offers are valid only with specific payment types (e.g., credit card).

Pro tip: Always read the promo code’s terms and conditions before booking, and if you’re unsure, test the code at checkout to confirm it applies to your specific service and location.

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