Stokke FAQs

Question 1

Why is my Stokke promo code not working? Is it because the code is expired or not valid for my items?

Accepted Answer

Your Stokke promo code may not be working because it’s expired, not valid for the items in your cart, or doesn’t meet certain requirements. Stokke codes often have specific expiration dates, product exclusions, or minimum purchase thresholds that can trigger error messages at checkout.

Common scenarios include:
- The code has expired (e.g., “This code is no longer valid”).
- The code is for first-time customers or newsletter signups only, and you don’t qualify.
- The code excludes sale items, bundles, or certain collections.
- You’ve entered the code incorrectly (codes are case-sensitive).
- The code has already been used or is limited to one use per customer.

To troubleshoot:
1. Double-check the code’s expiration date and terms.
2. Make sure your cart contains eligible items and meets any minimum spend.
3. Enter the code exactly as shown, without extra spaces.
4. Try clearing your browser cache or switching devices if technical issues persist.

Pro tip: Always review the promo code’s fine print and test it early in your shopping process to avoid last-minute surprises at checkout.

Question 2

Are there special promo codes for first-time Stokke customers or for signing up for the newsletter?

Accepted Answer

Yes, Stokke regularly offers special promo codes for first-time customers and for those who sign up for their newsletter. These codes typically provide a percentage discount (such as 20% off your first order) and are sent via email after you subscribe to the Stokke newsletter.

Key details:
- First-time customer and newsletter signup codes are usually single-use and tied to your email address.
- These codes may have expiration dates and can require a minimum purchase.
- The discount often excludes sale items, select collections, or certain product categories.

To claim:
1. Visit the Stokke website and sign up for the newsletter.
2. Check your email (including spam/junk folders) for the welcome code.
3. Apply the code at checkout on your first qualifying order.

Pro tip: Sign up for the newsletter before adding items to your cart so you have the code ready and can maximize your savings on your first purchase.

Question 3

What do common Stokke error messages mean when applying a promo code, such as “code not valid,” or “expired”?

Accepted Answer

When applying a Stokke promo code, you might see error messages like “code not valid,” “expired,” or “not applicable to your order.” These messages indicate specific issues with the code or your cart.

Here’s what they typically mean:
- “Code not valid”: The code is incorrect, not active, or not applicable to your account or items.
- “Expired”: The code has passed its expiration date and can no longer be used.
- “Not applicable to your order”: Your cart doesn’t meet the code’s requirements (e.g., minimum spend, eligible products, or first-time customer status).

Step-by-step solution:
1. Verify the code’s spelling and format.
2. Check the code’s terms for eligibility and expiration.
3. Adjust your cart to include qualifying items or meet minimum spend.
4. If you believe you qualify but still get an error, try a different browser or contact Stokke customer support.

Pro tip: Keep a screenshot of the promo code offer and its terms—this can help if you need to contact customer service for assistance.

Question 4

Can first-time customer or newsletter signup promo codes be combined with other offers?

Accepted Answer

No, Stokke’s first-time customer and newsletter signup promo codes generally cannot be combined with other offers or discounts. Their checkout system typically allows only one promo code per order, and these introductory codes are often marked as “not combinable” with other promotions.

Important points:
- Attempting to stack codes will usually result in an error or only the highest-value code being applied.
- Free shipping offers may sometimes be applied automatically, but percentage-off codes are single-use.
- Bundles, sale items, or special collections may already be discounted and not eligible for further promo code reductions.

Pro tip: Compare available codes before checkout and use the one that gives you the best overall value for your order.

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